Citizen Property Tax & RS Assessment Survey

Survey at a Glance

Real-time monitoring of the Citizen Property Tax & RS Assessment Survey across Lahore. The study measures how property owners perceive the Excise & Taxation Department, how much they trust satellite / remote-sensing (RS) based property valuation, and what they would pay for their own RS estimate — tracked against the 2,100-property sampling frame across E&T circles and localities.

Daily Completed Interviews

Number of completed interviews per field day

Overall Progress vs Target

Completed interviews against the 2,100-property sampling target

Completed by Treatment Arm

Control · RS-Info-Only (T1) · RS-Info + Own-Property (T2)

Attempt Disposition

Outcome of every doorstep attempt so far

Completed Interviews by E&T Circle

Top Excise & Taxation circles by completed interviews (completed / circle target)

Sampling frame: 2,100 primary-attempt properties drawn from the E&T assessment rolls of Lahore District (T1 = 900, T2 = 900, Control = 300). Data collected via SurveyCTO digital CAPI with GPS capture at the property. Study design & analysis by Research Solutions (M&A Research Solutions LLC) | www.rs.org.pk

Digital Access & Government Portals

Can citizens actually reach the state online? Awareness and use of Punjab government apps and portals, the barriers that keep people offline, who respondents would turn to for help, and their comfort with online forms.

Aware of Govt Digital Services

Has heard of Punjab government services via app / website

Used a Portal (Last 12 Months)

Personally used any government app or website

Comfort with Online Forms

Self-rated comfort filling a form online

Government Services Known

% of respondents who have heard of each service (multiple answers allowed)

Why People Don't Use Portals

% of respondents citing each reason for not using government portals (multiple answers allowed)

Who Would Help You Use a Portal?

If the respondent had to use a government portal tomorrow

Asked of all consenting respondents. Multiple-response items show the number of respondents selecting each option. Codes 97 = Don't know, 98 = Refused to answer.

E&T Department — Contact, Trust & Integrity

Citizens' lived experience of the Excise & Taxation Department: recent contact, how they were treated, how far they trust tax officers to value properties fairly — and the sensitive integrity module on informal payments.

Any E&T Contact (Last Year)

Household had contact with the department

Type of Most Recent Contact

Officer visit, letter, office visit or phone

Who Initiated the Contact

Household vs the department

Trust in Property-Tax Officers

Trust officers to value properties fairly

Overall Satisfaction with E&T

Satisfaction with how the department handles property tax

How Common Are Informal Payments?

Perceived prevalence of informal payments during assessments

Who Gets Asked — Businessman or Teacher?

Vignette: which of two owners the officer would target for an informal payment

Why Do Similar Houses Get Different Bills?

Measurement differences vs connections / informal payments

Which Properties Get Assessment Visits?

Perceived targeting of assessment visits (multiple answers)

Integrity items use indirect vignettes plus a direct experience question. Trust and satisfaction shown on 4-point scales; "top-2 box" = the two most positive categories.

Assessment Records & Citizen Knowledge

What do owners actually know about their own tax record? Whether they have ever seen it, how they think their house was assessed, whether they believe the recorded areas match reality, the documents they hold, and their intention to appeal.

Ever Seen Own Tax Record?

Seen the department's record or tax bill for this house

Recorded Land Area vs Reality

Is the recorded land area smaller / same / larger than reality?

Recorded Covered Area vs Reality

Is the recorded covered area smaller / same / larger than reality?

How Was This House Last Assessed?

Beliefs about the assessment process (multiple answers)

Awareness of Appeal Channels

What an owner can do if the tax value is wrong (multiple answers)

Property Title Status

How the property is held in official records

Ownership Documents Held

% of respondents who possess each document

Intention to Appeal (0–10)

Likelihood of applying to check / correct the tax record in the next 3 months

Why Owners Don't Contest

Main reason for not planning to appeal

Prior beliefs are asked before any information treatment is delivered. Document possession excludes "Don't know" / "Refused" from the base.

Satellite (RS) Valuation — Comprehension & Attitudes

The heart of the experiment. Respondents in T1 hear about remote-sensing valuation; respondents in T2 additionally see an RS estimate for their own property; Control receives no script. This panel tracks whether the script lands (comprehension checks) and how attitudes toward technology-based assessment differ across arms.

Attitudes by Treatment Arm

% giving the favourable answer, by experimental arm — the first read on treatment effects

Comprehension Checks Passed

% answering each recall question correctly after the script

Expected RS Accuracy (0–10)

"Out of 10 similar houses, how many would the computer measure correctly?"

RS System Would Be Reliable

Agreement that satellite-based valuation would be reliable

RS Would Treat Everyone Equally

Agreement that RS valuation treats every property the same

Ease of Correcting RS Errors

If a computer assessment were wrong, how easy to fix?

Direction of Computer Errors

Does the computer show houses bigger or smaller than reality?

Inspector vs Computer Mistakes

Who makes more mistakes measuring a house?

Post-Treatment: Record vs Reality

If re-measured today, would the result be smaller / same / larger?

Concerns About Tech Assessment

Main worries about technology-based assessment (up to two answers)

Would Seeing the Image Help?

Confidence if shown the satellite image / data behind the estimate

Comprehension checks administered immediately after the treatment script (T1 / T2 only). Attitude items on 4-point agreement scales. Arm comparison uses top-2-box shares; interpret with caution at small n.

Willingness to Pay for an RS Estimate

Would citizens pay for their own satellite-based property estimate? Each respondent is offered the product at a randomised price (Rs 0 / 100 / 200) — tracing out a real demand curve — after completing an 11-round BACE choice experiment over hypothetical assessment options.

Demand Curve — Uptake by Randomised Price

% of respondents who accept the offer to buy their own RS estimate, at each randomly assigned price

Would Buy Own RS Estimate

Overall uptake across all price points

Current Assessed Tax Liability

Annual property-tax liability of sampled properties (prefilled)

Believability of BACE Scenarios (0–10)

How believable respondents found the hypothetical valuation options

Prices are randomised at the property level in the sampling frame, so uptake differences across price points identify the demand curve. BACE = Bayesian Adaptive Choice Experiment (11 adaptive rounds per respondent).

Locality Completion Tracker

Live completion status for every locality in the sampling frame — completed interviews against the number of sampled properties, grouped by E&T circle. Search by locality or circle, filter by status, click any column to sort, or export the table.

Locality	E&T Circle	Completed	Sampled Target	Completion ▼	Status

Targets = primary-attempt properties per locality in the sampling frame (2,100 total). Completion % = completed ÷ target. Localities appearing in field data but not in the frame are flagged with target 0. Sorted by completion by default.